Ad studio refund policy

1. Distance purchase and 7 days

The Ad studio subscription is a distance contract. Under art. 49 of the Brazilian Consumer Defense Code, you have 7 days from payment or from access activation — whichever is later — to withdraw from the purchase.

A withdrawal in that window refunds the fee paid for that cycle, through the same checkout rails, within a reasonable time after we confirm the request.

2. How to ask

Write to support@brainiall.com with the subscription email and the withdrawal or refund request. You can also stop renewal in the billing portal on the account page (Manage subscription).

No reason is required for withdrawal within the 7 days. Brainiall confirms the protocol on the same email.

3. After the 7 days

Once the cooling-off window ends, cancellation applies to the next charge: access and quota run until the paid cycle ends. Photos already processed in the cycle are not refunded pro rata, unless a fault on our side blocked the service.

A duplicate charge, a wrong amount, or access not granted after a confirmed payment is refunded or credited even after 7 days. Write to support@brainiall.com.

4. Contact

Brainiall — Ad studio. Refund and cancellation channel: support@brainiall.com.